How To Manage Dificult People

Alan Fairweather worked in sales and customer service and did the job of a manager for fifteen successful years. He is very much aware that in our job and our personal life, we often face apparently rude, impatient and aggressive people. He now spends his time running seminars and workshops, developing skills on how to handle such people and situations and come out of it with increased confidence and improved results.

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with.
This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.

ISBN: 9788129116710
Author: Alan Fairweather
Published by: Rupa & Co
For more information, please visit www.indiabookmart.com